Returns are the rent of e-commerce. Managed well, the rent goes down.
Return rates in UK e-commerce can reach 30% in some categories. For a seller without a UK return address, every return means the same thing: a lost product, a lost customer, lost money. Shipping it back to origin usually costs more than the product is worth.
Mallery closes the loop entirely within the UK: a UK return address, receiving, quality inspection, repackaging and restocking. And for items that can’t be resold, the decision stays yours — we report, you instruct, we execute.
How it works
01
Returns come to us. Your customers post to a UK address at local courier rates.
02
Every item is inspected. Sellable or not — assessed piece by piece.
03
Sellable goes back on the shelf. Repackaged, restocked, ready to sell again — the product isn’t lost.
04
Unsellable is your call. Regular returns reports in hand; disposal, donation or bulk return — you instruct, we execute.
Turn returns from a cost into an advantage.